FREQUENTLY ASKED QUESTIONS
- First, get important papers and special photos in order and secured in plastic. Identification is difficult and time-consuming to replace: so be sure to include social security cards, birth certificates, high school diplomas, titles or deeds to property. Photos of special occasions or loved ones cannot be replaced, so including these is important as well.
- Think ahead and take video or photos of your property before you leave. This will help later on with any insurance checklist claims for damage that may need to be filed.
- Along with overnight clothes, consider stocking your Hurricane Kit with the following: extra cash, generator, batteries, flash lights, battery operated radio/television, bottled water, toilet paper, non-perishable foods such as cereal or crackers, canned goods, a can opener, a small cooler, candles, prescription medicines and any over-the-counter remedies you use regularly; and if you have small children – diapers, baby wipes, formula, baby food.
- Count on the power being out for at least a day or two. Remember that ATM’s will be non-operating, so have at least some hard cash in your Hurricane Kit (see no. 6, above) to see you through the storm.
- If you decide to tough out the storm, stay downwind in your home. This means if the wind is hitting the living room windows, go to the room opposite the living room.
- Plywood is a ‘hot’ commodity for those of who decide to stay. Boarding up windows that will take the brunt of the wind and rain is a wise decision. If board is not available, protect your windows from the wind by criss-crossing them with layers of duct or packing tape. This will be enough protection for light-to-medium winds.
- Finally, STAY INSIDE. However tempting it may be to videotape or take photos of the storm, be sure to shoot from indoors – where it’s safe, and dry!
Answer: Spectrum Systems is Jamaica’s largest importer and distributor of roofing products and systems. We also distribute other products such as drywall systems, lumber, etc. Spectrum also manufactures products such as standing seam roofing, rainwater gutters, and other roofing products soon to be announced.
Answer: We are located in Kingston, Mandeville and Montego Bay. See our exact locations on our locations tab. Our opening hours are 8:30 am to 4:30 pm weekdays, and 9:00 am to 2:00 pm on Saturdays.
Answer: We do not typically do installations but recommend a panel of qualified and experienced roofing contractors who we work closely with to ensure good installations. There are some special projects that we will undertake ourselves depending on the circumstances. Examples of such past projects are the Iberostar Resort, the Half Way Tree Transport Centre, and the Richmond Housing Development in St. Ann (Phase 1).
Answer: We offer a much wider range of products and systems than any competitor does, by far. So, you have far more choices for your roof. All of our products and systems are of consistently high quality to provide you with longer lasting performance. And we offer better value for money than any other supplier, due to far bigger economies of scale which we pass through to the customer.
Answer: Warranties differ by product/system type. Please enquire of our sales office and request a copy of our warranty summary. Please refer also to our supplier websites, linked on our product web pages, for additional warranty information.
Answer: We will soon have exciting news on this … stay tuned!
Answer: Depending on workload, most orders can be manufactured within 1 week. Special arrangements may be available to expedite your order.
Answer: Remote or “keyed in” credit card transactions are subject to high incidences of fraud, so are not recommended by our bankers. We therefore do not offer this facility.
Answer: We accept cheques, cash (maximum 1 million Jamaican dollars per transaction or as varied by the authorities), credit/debit cards, and direct wire transfers. All cheques including managers cheques will take about 5 working days to clear before goods can be issued. We strongly recommend that local customers utilize the RTGS system to make payments, as these can usually be confirmed within 1 business day.
Answer: No, we do not. Some qualified repeat customers may receive credit facilities up to 30 days, subject to an application process.
Answer: Spectrum can deliver your order with our own trucks or make arrangements for delivery with a reliable outside contractor. There is a reasonable charge for all deliveries.
Answer: Spectrum will accept returns of most products in salable condition, accompanied by an original invoice. Depending on the condition of the item(s), a restocking fee may be charged.
Answer: Stone coated tiles are more durable because they are coated with a layer of acrylic and then stones which provide additional protection from the elements and abrasion resistance. Painted tiles are only protected by a layer of paint which is not as durable. Paint will also fade over time unlike stones.
Answer: Generally speaking, for inclined roofs, 3-tab fiberglass shingles are the most economical roofing system. For flat roofs, a liquid applied coating such as Unolastic would be most economical.